Integritas helps EMS agencies run continuous quality improvement (CQI) on every chart instead of a small sample. A deterministic rules engine and clinical AI review each ePCR, and the findings turn into provider feedback and measurable trends. It works with any NEMSIS-compliant ePCR.
Most EMS quality improvement programs depend on a QA officer pulling a small sample of charts and reviewing them by hand. Two problems follow. A sample can miss the pattern that matters, and feedback often reaches a provider weeks after the call, when the details are gone and the same mistake may already have repeated.
CQI only works when the loop is fast and the picture is complete. That is the gap Integritas is built to close. Read more in The End of the 10% Blind Spot and What Scales in EMS Quality Improvement.
From first-pass chart review to measurable improvement, in one workflow.
The Logical Engine checks NEMSIS data fields against your agency's protocols. The AI Engine then reads the provider's narrative for context. Together, the Dual-Engine is designed to review every chart, not a sample.
High-risk cases such as cardiac arrests, strokes, and refusals against medical advice are prioritized, so QA officers spend their time where it counts.
Send constructive, private feedback to providers directly through the platform.
Track the impact of training initiatives with longitudinal data, and spot agency-wide skill decay before it becomes a liability.
See the full breakdown on the features page.
Objective standards plus timely, constructive feedback support a Just Culture: a non-punitive approach that focuses on systemic improvement instead of blaming individual providers. Because the AI Engine reads the narrative, a flagged item can be validated when the care was right, which protects the medic as well as the agency.
Learn how this works in practice in Chart Review as Coaching and Exception-Based Reporting.
Many ePCR vendors bundle QA tools that only review charts written in their own system. Integritas is vendor-neutral and NEMSIS-native, so it reviews charts from any NEMSIS-compliant ePCR. Integritas is officially certified for NEMSIS V3 v3.5.1 Receive & Process.
CQI stands for continuous quality improvement. In EMS it is the ongoing cycle of reviewing patient care and documentation, identifying patterns, giving providers feedback and education, and checking whether things actually improve. QA checks a chart against a standard. CQI uses those findings to raise the standard over time.
They overlap. QA software reviews charts for protocol and documentation issues. CQI software is built around what happens next: prioritizing findings, delivering feedback, and tracking trends so the agency improves. Integritas does both on the same review.
No. Integritas runs on top of the NEMSIS-compliant ePCR you already use. There is no migration and no double documentation.
The Logical Engine is deterministic and traceable, so every flag points back to specific logic. The AI Engine is a second layer that reads the narrative for context and does not replace those rule-based findings.
Book a demo and we will walk through how Integritas fits your agency's quality improvement program.
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